• About our service
• Norwich Centre Projects Management Team
• Contract or Agreement?
• Project Management

• Contact us

 

About our service

Norwich Centre Projects is committed to promoting the emotional, mental and spiritual health of people within organisations by the provision of professional counselling, training, consultancy and mediation services.

Norwich Centre Projects is a British Association for Counselling and Psychotherapy (BACP) Accredited Service.  This scheme sets out benchmarks for high quality services and encompasses the whole range of providers, from the small local voluntary group offering help on specific issues to major commercial Employee Assistance Programme providers.  All are united in their commitment to high level provision for staff and users within a common ethical framework.  The Service Accreditation Scheme sets the standard to which all counselling and psychotherapy services can aspire. (BACP 2003) 

Counselling in Norwich takes place in our own premises, a detached house set in its own grounds close to the centre of the city.  We have a new wheelchair accessible annexe and toilet.The quiet atmosphere and privacy this affords are valued by our clients who often comment on the contribution this makes to their therapy.   We also have a network of affiliate counsellors in other locations around the country. The accommodation they offer has to meet our guidelines.

Counsellors working for Norwich Centre Projects in Norwich are all highly qualified and include graduates of the highly regarded Diploma in Counselling of the University of East Anglia.  This course is Accredited by the British Association for Counselling and Psychotherapy and is also one of the few recognised by the Counselling and Psychotherapy Forum for Primary Care.  

Our counsellors are experienced in employee counselling and hold BACP Accreditation as registered practitioners or an equivalent.  They have to meet the present minimum requirements to become a registered counselling practitioner with the BACP

 

Norwich Centre Projects Management Team

CAROLINE KITCATT BA, Dip Counselling, PGCE, PGCM, MBACP (Snr Accred) – is the Managing Director of Norwich Centre Projects Ltd.  She is a qualified counsellor and trainer who delivers workshops and training to a number of local organisations including the University of East Anglia.  Caroline is also the Director of the Norwich Centre – the charity supported by Norwich Centre Projects Ltd.

 PROFESSOR BRIAN THORNE FBACP, Senior Registered Practitioner – is a Director of Norwich Centre Projects Ltd.  He is an internationally renowned authority on Person Centred Counselling, the approach widely respected in this country not least through Professor Thorne’s own work at the University of East Anglia and the Norwich Centre.  

 

Contract or Agreement?

We offer what you need, a confidential counselling service for your employees without the add-ons that you may not want. Compared to the larger EAPs our charges represent excellent value.  

 

We offer two options –

 

   A ‘pay as you go’ agreement where we offer an agreed number of sessions per employee and invoice you monthly for the sessions used.  If you have a budget for this service we will monitor the use of the service and keep within your budget.

 

   A contract – for an annual fee we offer an agreed number of sessions per employee, liaison through an experienced Project Manager, annual reports and feedback where appropriate on organisational issues we may identify.

 

What are the benefits of having an agreement?

   A confidential professional counselling service for your employees on a ‘pay as you go’ basis

 

   Suitable for smaller organisations and those wanting to assess demand

 

   Monthly invoices making cash flow easier to monitor

 

What are the benefits of having a contract?

    The rapid offer of a first appointment to clients usually within three days of initial contact

 

    A Project Manager for your contract who will be responsible for managing and co-ordinating the service and for liaising with your company

 

    Regular reports including statistical analysis of the use made of the

service and highlighting any areas of concern which may have     organisational implications

  

Project Management

Agreements

If you opt for an agreement, the start date will be agreed with our company’s Project Manager who will advise you on publicising the service, and is available to come to talk to your employees about the service.  There is no charge for this within Norfolk.  If you require a visit outside Norfolk please discuss this at the initial meeting.

 Unlike contractual arrangements, informal agreements of this kind do not entitle employees to have the rapid response that contracts ensure.  Every effort will nonetheless be made to arrange a suitable appointment as soon as possible.  

The service in Norwich will be provided through a centrally established Counselling Service available to clients from Monday to Friday both within and outside of core working hours.  Outside Norwich the service is provided by our affiliate counsellors and every effort is made to match the counsellor’s availability with the client’s requirements.

 All appointments will be made or facilitated by receptionist staff at the Norwich Centre Counselling Service.

 The employer of clients who use the Service in this way will be billed either on a monthly basis or at the termination of any given counselling process.  No ‘joining fee’ is required.  

 

Contracts

 Norwich Centre Projects Limited will appoint a Project Manager whose responsibility it is to manage and co-ordinate the service and to ensure regular and effective liaison with your personnel.

 If you opt for a contract, the start date will be agreed with our Project Manager who will advise you on publicising the service, and is available to come to talk to your employees about the service.  Within Norfolk there is no extra charge for this.  If you require a visit outside Norfolk please discuss this with our representative.

 Employers who enter into a contract provide Norwich Centre Projects with a means of identifying their employees so that self-referral is always possible without reference to other personnel in their own work place.

 Every effort will be made to arrange a first appointment for clients within three working days of initial contact.  

The service in Norwich will be provided through a centrally established Counselling Service available to clients from Monday to Friday both within and outside of core working hours.  Outside Norwich the service is provided by our affiliate counsellors and every effort is made to match the counsellor’s availability with the client’s requirements.

 All appointments will be made or facilitated by receptionist staff at the Norwich Centre Counselling Service.

 The Project Manager undertakes to provide an annual report containing statistical data and non-confidential material relating to the counselling activity.  Such a report will, where possible, indicate areas of concern which may have organisational implications.  

The Project Manager undertakes to respond, where possible, to requests from company management for the provision of training in the area of human relationships and communication skills or for other forms of consultation or facilitative intervention.  

 

Contact us

 If you are interested in discussing our services, please contact Caroline Kitcatt on 01603 613515  

or email info@norwichcentre.org  

The initial discussion will be an opportunity to brief us on your requirements and establish the most suitable service for your company.